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Maxis Forum Home > Customer Service > Customer Service
 
Topic: Hotlink top up coupon
 
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ley1505
Level 0
Posted: 04 Jan, 2012 :  10:59:38 AM
 
Hello. last time I buy a hotlink coupon and wish to top up RM10, but the transaction is fail.I already try many times still is the same.What is the problem? can check for me?
bar code:001789560771
 
Zairie
Maxis Helper
Level 3
Posted: 04 Jan, 2012 :  6:44:04 PM
 
quote:
Originally posted by ley1505

Hello. last time I buy a hotlink coupon and wish to top up RM10, but the transaction is fail.I already try many times still is the same.What is the problem? can check for me?
bar code:001789560771


Hi ley1505,

On further checking of the voucher, it has already been used previously causing the transaction to fail. Please be reminded that a Hotlink Voucher can only be used one time.

Thank you.
 
arifzulkifli
Level 0
Posted: 24 Jan, 2012 :  2:37:54 PM
 
PLEASE STOP BOTS FOR MY NUMBER PLEASE PLEASE..01244766xx
 
arif
Firdaus Merican
Maxis Helper
Level 3
Posted: 24 Jan, 2012 :  4:03:01 PM
 
quote:
Originally posted by arifzulkifli

salam sjhtera..sy nk mntak tlg hapuskan msg yang suka tarik kredit sy..sy msuk rm5 td tba2 gamezBOTS tarik rm3,nie no dia 27300..no fon sy 012xxxxxxx...



Hi arifzulkifli,

Kami telah membatalkan servis GamezBOTS (27300) untuk nombor telefon anda. Sila hubungi kami semula jika perlukan sebarang bantuan. Terima kasih.

p/s - nombor telefon anda telah dipadamkan atas tujuan keselamatan
 
Celine Koh
Level 0
Posted: 25 Jan, 2012 :  10:14:47 PM
 
Can i ask Maxis to print the instructions BIG enough for us to see? The print is so small, you need to use a magnifying glass.

Another method,

1. Dealers should provide top up instructions in good clear language.

2. It is good for dealer to show how to top up service. Better still if instructions can be given on pamphlets.

3. Show how to do it on Utube.

Come on Maxis!!!!

 
Sheena
Maxis Helper
Level 2
Posted: 26 Jan, 2012 :  09:55:57 AM
 
quote:
Originally posted by Celine Koh

Can i ask Maxis to print the instructions BIG enough for us to see? The print is so small, you need to use a magnifying glass.

Another method,

1. Dealers should provide top up instructions in good clear language.

2. It is good for dealer to show how to top up service. Better still if instructions can be given on pamphlets.

3. Show how to do it on Utube.

Come on Maxis!!!!





Hi Celine Koh,

Kindly accept our apologies for the level of service that you had received and also the inconvenience caused on this matter. We appreciate your feedback and we will highlight the incident above to the relevant channel for the necessary action to be taken.

For more information on the Prepaid Internet top up http://www.maxis.com.my/personal/broadband/prepaidbb_topup.asp

We are still following up on your top up ticket issue & will revert to you upon completing the investigation. Please accord us your patience.

Thank you.
 
arifzulkifli
Level 0
Posted: 29 Jan, 2012 :  9:34:56 PM
 
PLEASE STOP BOTS FOR MY NUMBER PLEASE PLEASE..01244766xx
 
arif
Elle
Maxis Helper
Level 3
Posted: 29 Jan, 2012 :  10:45:20 PM
 
quote:
Originally posted by arifzulkifli

PLEASE STOP BOTS FOR MY NUMBER PLEASE PLEASE..01244766xx



Hi arifzulkifli,

We have checked your number. Do note that the service has been cancelled as you requested on 24th January 2012.

Thank you.
 
Sheena
Maxis Helper
Level 2
Posted: 31 Jan, 2012 :  6:49:05 PM
 
Hi Celine Koh,

Refer link on your other forum topic https://forum.maxis.com.my/forum_topic.asp?whichpage=-1&TOPIC_ID=1109 We have recently made several attempts to contact you but call was left unattended. Investigation completed we have reply you via email.

Thank you.
 
nadlee
Level 0
Posted: 16 Nov, 2012 :  2:51:46 PM
 
Hi, my top up voucher is invalid and the transaction is failed. i just bought it. i don't know why, i have tried so many times and dial 11311 and the results still same. Please do something maxis. transaction number is 0000014743 and the serial number is 002102902253
 
Shakila
Maxis Helper
Level 2
Posted: 17 Nov, 2012 :  11:15:02 PM
 
quote:
Originally posted by nadlee

Hi, my top up voucher is invalid and the transaction is failed. i just bought it. i don't know why, i have tried so many times and dial 11311 and the results still same. Please do something maxis. transaction number is 0000014743 and the serial number is 002102902253


Hi nadlee,

On further checking of the voucher, it has already been used on 13/11/2012 22:21:32PM; causing the transaction to fail. Please be reminded that a Hotlink Voucher can only be used one time.

Thank you.

 
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