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Maxis Forum Home > Customer Service > Customer Service
 
Topic: Barred from buying @cash
 
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ruisheng
Level 0
Posted: 11 Feb, 2012 :  3:20:58 PM
 
Hello maxis,

My phone number has been barred from buying @cash (26222). May i know how do I change it back? Thanks!

 
Alice
Maxis Helper
Level 2
Posted: 11 Feb, 2012 :  3:26:53 PM
 
quote:
Originally posted by ruisheng

Hello maxis,

My phone number has been barred from buying @cash (26222). May i know how do I change it back? Thanks!





Hi ruisheng,

In regards to your concern, please provide the details below for further assistance:

1) 20 digit SIM card number
2) Your last purchase (date/time)
3) Error Message

Thank you
 
ruisheng
Level 0
Posted: 11 Feb, 2012 :  3:35:41 PM
 
1) 8960010906 69045169 8 (i cant find 20 numbers lol)
2) Around last year, can't be specific.
3) "RM0. Asiasoft ACash: Your number has been barred from purchasing Acash."
 
Alice
Maxis Helper
Level 2
Posted: 11 Feb, 2012 :  3:44:53 PM
 
quote:
Originally posted by ruisheng

1) 8960010906 69045169 8 (i cant find 20 numbers lol)
2) Around last year, can't be specific.
3) "RM0. Asiasoft ACash: Your number has been barred from purchasing Acash."



Hi ruisheng,

We have attempted to contact you but the calls were unreachable. We would appreciate if you could provide a convenient time for us to contact you again.

Thank you
 
ruisheng
Level 0
Posted: 11 Feb, 2012 :  4:17:58 PM
 
Oh sorry cause i removed my SIM card just now to check the number
 
Alice
Maxis Helper
Level 2
Posted: 11 Feb, 2012 :  4:25:36 PM
 
quote:
Originally posted by ruisheng

Oh sorry cause i removed my SIM card just now to check the number



Hi ruisheng,

In reference to our conversation, we have assisted to unblock your mobile number for A-Cash service. Do inform us should you need further assistance.

Thank you
 
ruisheng
Level 0
Posted: 11 Feb, 2012 :  4:31:34 PM
 
Thanks a lot Maxis for the fast assist!
 
Gavin
Level 0
Posted: 25 Feb, 2012 :  6:04:26 PM
 
hello maxis.

I've experience the same problem too. How do I resolve this particular matter of being barred from purchasing acash? Thank you in advance.
 
Zairie
Maxis Helper
Level 3
Posted: 25 Feb, 2012 :  6:45:52 PM
 
quote:
Originally posted by Gavin

hello maxis.

I've experience the same problem too. How do I resolve this particular matter of being barred from purchasing acash? Thank you in advance.


Hi Gavin,

Please allow us to assist on the acash issue you are experiencing. Kindly provide your 20 Digit SIM card number to assist further on your enquiry.

Thank you.
 
Gavin
Level 0
Posted: 26 Feb, 2012 :  02:08:04 AM
 
Hello maxis.

My 20 digit number is 896001100778420287 0 (8)
 
Noor Zaimah
Maxis Helper
Level 2
Posted: 26 Feb, 2012 :  10:10:20 AM
 
quote:
Originally posted by Gavin

Hello maxis.

My 20 digit number is 896001100778420287 0 (8)


Hi Gavin,


In reference to our conversation, we have helped to unblock ACash service for your mobile number. Let us know should you need further assistance.


Thank you
 
 
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