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Maxis Forum Home > Wireless Broadband > Prepaid Broadband
 
Topic: Problem with SKMM Maxis
 
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themalic
Level 0
Posted: 08 Jun, 2012 :  7:48:31 PM
 
Tq for the feedback and sorry for the late reply..

My internet connection still didn't work after i followed all your instructions.

Here are the details come up with some screen shots,

These are the setting i've done in my Nokia C7 phone


1. https://www.box.com/s/7a16647a8678bf75bffa

2. https://www.box.com/s/f1a109f86ad3d3ba6b62


These are the webpage error when I opened web browser


1. Just Maxis homepage can be opened in the web browser
https://www.box.com/s/d70878532f1d263f45d4

2. Facebook or even google can't opened.
https://www.box.com/s/216e438721a7ca7785a0


This is the Sim Profile i have used, the default Hotlink...since the prepaid broadband APN=bbnet profile doesn't work also..

1. https://www.box.com/s/d314251ab126a9bddb20


Thank you.
 
che93
Level 0
Posted: 08 Jun, 2012 :  8:40:32 PM
 
i have skmm maxis..i have use this before in my xperia arc..when i update the phone and the setting for apn is missing..i have set the new apn and cant surf internet also..can u send me the setting for the surf internet for my android phone...
 
Zairie
Maxis Helper
Level 3
Posted: 08 Jun, 2012 :  11:26:18 PM
 
quote:
Originally posted by themalic

Tq for the feedback and sorry for the late reply..

My internet connection still didn't work after i followed all your instructions.

Here are the details come up with some screen shots,

These are the setting i've done in my Nokia C7 phone


1. https://www.box.com/s/7a16647a8678bf75bffa

2. https://www.box.com/s/f1a109f86ad3d3ba6b62


These are the webpage error when I opened web browser


1. Just Maxis homepage can be opened in the web browser
https://www.box.com/s/d70878532f1d263f45d4

2. Facebook or even google can't opened.
https://www.box.com/s/216e438721a7ca7785a0


This is the Sim Profile i have used, the default Hotlink...since the prepaid broadband APN=bbnet profile doesn't work also..

1. https://www.box.com/s/d314251ab126a9bddb20


Thank you.


Hi themalic,

Thank you for providing the screen shot above for further clarification. We have identified that the Access Point Name used in https://www.box.com/s/7a16647a8678bf75bffa is unet where it should have been bbnet instead.

Kindly change the Access Point Name to bbnet and revert to us if the issue persist.

Thank you.
 
Zairie
Maxis Helper
Level 3
Posted: 08 Jun, 2012 :  11:35:59 PM
 
quote:
Originally posted by che93

i have skmm maxis..i have use this before in my xperia arc..when i update the phone and the setting for apn is missing..i have set the new apn and cant surf internet also..can u send me the setting for the surf internet for my android phone...


Hi che93,

We regret that we are unable to send the settings for Sony Ericsson Xperia Arc. It has to be manually set and you may use the settings from the screenshot given as per below. Kindly note that you need to change the Access Point Name from unet (in the screenshot) to bbnet:

1. https://www.box.com/s/7a16647a8678bf75bffa

2. https://www.box.com/s/f1a109f86ad3d3ba6b62

Thank you.
 
themalic
Level 0
Posted: 09 Jun, 2012 :  12:21:55 AM
 
I've done try it but still didn't works. Cluelesss..

FYI, my Maxis SKMM number is 011-12527810. S/N is 8960011104846563728.
 
che93
Level 0
Posted: 09 Jun, 2012 :  8:36:51 PM
 
cannot surf also..i use android..why the screenshot setting is not same in my phone setting
 
Azizi
Maxis Helper
Level 2
Posted: 11 Jun, 2012 :  09:37:56 AM
 
quote:
Originally posted by themalic

I've done try it but still didn't works. Cluelesss..

FYI, my Maxis SKMM number is 011-12527810. S/N is 8960011104846563728.


Hi themalic,

In reference to your concern, we would suggest you login the link given below and activate your prepaid broadband account in order to use the service.

http://www.hotlink.com.my/web/portal/broadband

Thank you
 
Azizi
Maxis Helper
Level 2
Posted: 11 Jun, 2012 :  09:42:29 AM
 
quote:
Originally posted by che93

cannot surf also..i use android..why the screenshot setting is not same in my phone setting


Hi che93,

Kindly ensure that you have activate your prepaid broadband service from the link given below in order for you to access internet.

http://www.hotlink.com.my/web/portal/broadband

Thank you
 
man7700
Level 0
Posted: 26 Jun, 2012 :  2:20:25 PM
 
I have same problem with bothug. and i use nokia e71.
please assist me to configure it.
my sim no is 8960011104852225329
my phone no 011xxxxxxxx
 
Chew May
Maxis Helper
Level 2
Posted: 28 Jun, 2012 :  11:23:49 AM
 
quote:
Originally posted by man7700

I have same problem with bothug. and i use nokia e71.
please assist me to configure it.
my sim no is 8960011104852225329
my phone no 011xxxxxxxx



Hi man7700,

Sila jelaskan isu yang anda hadapi dengan lebih lanjut. Apakah mesej yang tertera di skrin semasa anda menggunakan perkhidmatan jalur lebar prabayar dan adakah websphere portal juga tertera di skrin?

Sementara itu, sila cuba menukar name APN di dalam tetapan dari unet/net kepada bbnet. Kemudian, anda boleh cuba layari internet.

Terima kasih.
 
 
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