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Maxis Forum Home > SME > Data
 
Topic: Maxis UNLIMITED RM68
 
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Jack Chai
Level 1
Posted: 17 Jan, 2013 :  8:47:51 PM
 
Hi Maxis:

I just sign up Maxis unlimited RM68 under corporate plan on NOV 2012, when i sign up, maxis agent is clearly tell me this is UNLIMITED PLAN, YOU TOTALLY NO NEED WORRIED ABOUT THE DATA USAGE...

But now i realize that this is LIMITED to 30GB only...can maxis explain to me what is so call UNLIMITED ???

Because of this, i already terminate a really UNLIMITED PLAN from others network provider(Telekxx).

I feel disappointed now.

Br Jack Chai
 
We are not tolerate for any cheating !!!
crystal1234
Level 0
Posted: 18 Jan, 2013 :  2:25:06 PM
 
I'm having this problem too.
I was signed with 2 years contract. If maxis can simply change the unlimited package to 30GB Quota, I'm requesting on some compensation for the contract being made!!
1. Restored the unlimited package at least when I still serving for the 2 years contract.
2. Remove the contract 2 years so that I can terminate anytime!
3. Monetary compensation to cover my penalty if I terminate the service!

Thanks,
KC
 
KGF
Level 0
Posted: 19 Jan, 2013 :  1:47:36 PM
 
quote:
Originally posted by crystal1234

I'm having this problem too.
I was signed with 2 years contract. If maxis can simply change the unlimited package to 30GB Quota, I'm requesting on some compensation for the contract being made!!
1. Restored the unlimited package at least when I still serving for the 2 years contract.
2. Remove the contract 2 years so that I can terminate anytime!
3. Monetary compensation to cover my penalty if I terminate the service!

Thanks,
KC




I'm having this problem too. i agreeeeeeeee
 
Kelvinzone
Level 0
Posted: 19 Jan, 2013 :  10:48:53 PM
 
quote:
Originally posted by Jack Chai

Hi Maxis:

I just sign up Maxis unlimited RM68 under corporate plan on NOV 2012, when i sign up, maxis agent is clearly tell me this is UNLIMITED PLAN, YOU TOTALLY NO NEED WORRIED ABOUT THE DATA USAGE...

But now i realize that this is LIMITED to 30GB only...can maxis explain to me what is so call UNLIMITED ???

Because of this, i already terminate a really UNLIMITED PLAN from others network provider(Telekxx).

I feel disappointed now.

Br Jack Chai




so many ppl ady has this problem !!!!! need complaint!!!!
 
teoh9409
Level 1
Posted: 19 Jan, 2013 :  11:03:02 PM
 
quote:
Originally posted by Kelvinzone

quote:
Originally posted by Jack Chai

Hi Maxis:

I just sign up Maxis unlimited RM68 under corporate plan on NOV 2012, when i sign up, maxis agent is clearly tell me this is UNLIMITED PLAN, YOU TOTALLY NO NEED WORRIED ABOUT THE DATA USAGE...

But now i realize that this is LIMITED to 30GB only...can maxis explain to me what is so call UNLIMITED ???

Because of this, i already terminate a really UNLIMITED PLAN from others network provider(Telekxx).

I feel disappointed now.

Br Jack Chai




so many ppl ady has this problem !!!!! need complaint!!!!

any maxis helper here??? try to reply our question!!!!!!!! dun ZZZZZZZZZZZ
 
Bharat
Maxis Helper
Level 2
Posted: 20 Jan, 2013 :  4:44:29 PM
 
quote:
Originally posted by Jack Chai

Hi Maxis:

I just sign up Maxis unlimited RM68 under corporate plan on NOV 2012, when i sign up, maxis agent is clearly tell me this is UNLIMITED PLAN, YOU TOTALLY NO NEED WORRIED ABOUT THE DATA USAGE...

But now i realize that this is LIMITED to 30GB only...can maxis explain to me what is so call UNLIMITED ???

Because of this, i already terminate a really UNLIMITED PLAN from others network provider(Telekxx).

I feel disappointed now.

Br Jack Chai


Hi Jack Chai, crystal1234, KGF, Kelvinzone & teoh9409,

We are regret to inform that we no longer offer unlimited service for mobile internet. Effective from 09/01/2013, ALL Unlimited data plan is capped at 30GB. Customer may check their usage using *136*9#. Once quota exhausted, customer may purchase any Time Based or Quota Upgrade pass if want to have the non-throttle speed connection.


For more information on our latest Data pkg kindly refer : http://maxis.com.my/personal/mobile/browse_search/index.asp . However, we will share your feedback for future consideration.



Thank you

 
crystal1234
Level 0
Posted: 20 Jan, 2013 :  7:33:45 PM
 
quote:
Originally posted by Bharat

quote:
Originally posted by Jack Chai

Hi Maxis:

I just sign up Maxis unlimited RM68 under corporate plan on NOV 2012, when i sign up, maxis agent is clearly tell me this is UNLIMITED PLAN, YOU TOTALLY NO NEED WORRIED ABOUT THE DATA USAGE...

But now i realize that this is LIMITED to 30GB only...can maxis explain to me what is so call UNLIMITED ???

Because of this, i already terminate a really UNLIMITED PLAN from others network provider(Telekxx).

I feel disappointed now.

Br Jack Chai


Hi Jack Chai, crystal1234, KGF, Kelvinzone & teoh9409,

We are regret to inform that we no longer offer unlimited service for mobile internet. Effective from 09/01/2013, ALL Unlimited data plan is capped at 30GB. Customer may check their usage using *136*9#. Once quota exhausted, customer may purchase any Time Based or Quota Upgrade pass if want to have the non-throttle speed connection.


For more information on our latest Data pkg kindly refer : http://maxis.com.my/personal/mobile/browse_search/index.asp . However, we will share your feedback for future consideration.



Thank you





Hi, I'm not seeking for the explanation about what the current plan are.
I'm asking for what is the compensation for those existing customer (especially those with contract user) for this informal and suddenly changes in the plan.
thanks,
 
crystal1234
Level 0
Posted: 20 Jan, 2013 :  7:42:13 PM
 
i strongly suggest maxis could remain the unlimited to those existing customer. Please take this as serious consideration.
 
Jack Chai
Level 1
Posted: 21 Jan, 2013 :  12:12:45 AM
 
quote:
Originally posted by Bharat

quote:
Originally posted by Jack Chai

Hi Maxis:

I just sign up Maxis unlimited RM68 under corporate plan on NOV 2012, when i sign up, maxis agent is clearly tell me this is UNLIMITED PLAN, YOU TOTALLY NO NEED WORRIED ABOUT THE DATA USAGE...

But now i realize that this is LIMITED to 30GB only...can maxis explain to me what is so call UNLIMITED ???

Because of this, i already terminate a really UNLIMITED PLAN from others network provider(Telekxx).

I feel disappointed now.

Br Jack Chai


Hi Jack Chai, crystal1234, KGF, Kelvinzone & teoh9409,

We are regret to inform that we no longer offer unlimited service for mobile internet. Effective from 09/01/2013, ALL Unlimited data plan is capped at 30GB. Customer may check their usage using *136*9#. Once quota exhausted, customer may purchase any Time Based or Quota Upgrade pass if want to have the non-throttle speed connection.


For more information on our latest Data pkg kindly refer : http://maxis.com.my/personal/mobile/browse_search/index.asp . However, we will share your feedback for future consideration.



Thank you





Hi Maxis:

I sign up this plan on Nov 2012, not after 09/01/2013 as you mention, so my plan is not under this limitation, please help to resume my plan as soon as possible.

This is Cheat !!!!! Do a big company like MAXIS need to cheat customer only for RM72(include tax) like this ???
 
We are not tolerate for any cheating !!!
wengsoon
Level 0
Posted: 21 Jan, 2013 :  11:04:50 AM
 
quote:
Originally posted by Jack Chai

quote:
Originally posted by Bharat

quote:
Originally posted by Jack Chai

Hi Maxis:

I just sign up Maxis unlimited RM68 under corporate plan on NOV 2012, when i sign up, maxis agent is clearly tell me this is UNLIMITED PLAN, YOU TOTALLY NO NEED WORRIED ABOUT THE DATA USAGE...

But now i realize that this is LIMITED to 30GB only...can maxis explain to me what is so call UNLIMITED ???

Because of this, i already terminate a really UNLIMITED PLAN from others network provider(Telekxx).

I feel disappointed now.

Br Jack Chai


Hi Jack Chai, crystal1234, KGF, Kelvinzone & teoh9409,

We are regret to inform that we no longer offer unlimited service for mobile internet. Effective from 09/01/2013, ALL Unlimited data plan is capped at 30GB. Customer may check their usage using *136*9#. Once quota exhausted, customer may purchase any Time Based or Quota Upgrade pass if want to have the non-throttle speed connection.


For more information on our latest Data pkg kindly refer : http://maxis.com.my/personal/mobile/browse_search/index.asp . However, we will share your feedback for future consideration.



Thank you





Hi Maxis:

I sign up this plan on Nov 2012, not after 09/01/2013 as you mention, so my plan is not under this limitation, please help to resume my plan as soon as possible.

This is Cheat !!!!! Do a big company like MAXIS need to cheat customer only for RM72(include tax) like this ???



Hi all,

the answer from maxis is totally not acceptable, the policy to us when we sign this package is data plan unlimited,what ever change, should only apply to those new customer with clearly mentioning about the policy. for us who using this data plan unlimited before 09/01/2013 should remain according to agreement...
 
KGF
Level 0
Posted: 21 Jan, 2013 :  11:10:40 AM
 

i go the web you provided,

refer : http://maxis.com.my/personal/mobile/browse_search/index.asp
and go the the term and condition, i read the 23pages agreement that newly impose on 13 jan 2013, it only affect up to RM88, it mentioned unlimited plan , not affect on page 20, please explain
 
 
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